SIN 874-3:
Survey Services

The NAHB Research Center proposes to provide a multitude of Survey Services to Government clients in the area of management improvement of Government owned or leased housing and related facilities. We have extensive experience at assisting agencies plan, program, design, conduct and interpret housing studies to improve their existing and long-term housing requirements. The NAHB Research Center has performed survey services for HUD, DOD (worldwide), NPS, FEMA, DOE, and EPA with the goal of innovative management improvement of their particular housing programs. We offer comprehensive professional capabilities in the following areas:

1. PLANNING SURVEY DESIGN
   • Assist the client in proposing and evaluating housing survey objectives, methods of accomplishment and expected limits of results.
   • Adapt existing Research Center housing industry surveys, when appropriate to surveys of building product usage, management methods, operational procedures, technology applications, homeowner satisfaction, employee satisfaction, and opinion on industry issues.
   • Determine survey limits and time frames based on statistical goals.
   • Establish survey cost and personnel requirements.
   • Recommend cost savings or avoidance opportunities.
   • Evaluate demographics of survey areas.

2. DEFINING AND REFINING THE AGENDA
   • Establish comprehensive survey content.
   • Provide documentation guidance for various pre-survey meetings and workshops.
   • Assist the client in formulating the agenda.

3. DETERMINGING PROPER SURVEY DATA COLLECTION METHODOLOGY
   • Analyze survey data collection methodology and recommend appropriate choices.
   • Evaluate and select methodology.
   • Assist in implementation of methodology.

4. PRODUCTION OF REPORTS
   • Coordinate initial and final reports documentation, editing and graphics.
   • Provide "Red Team" management to evaluate reports.
   • Determine cost effectiveness of report production.

5. SAMPLING; SURVEY DEVELOPMENT
   • Recommend methodology for applicable survey sampling.
   • Provide cost comparison of various methodologies.
   • Review sampling to determine effectiveness and accuracy.

6. SURVEY DATABASE ADMINISTRATION
   • Develop a full database application to capture client information and report real time results.
   • Recommend necessary changes or modifications to increase efficiency.
   • Provide continuous monitoring of database administration to maintain efficiency, accuracy, and schedule.

7. ADMINISTERING SURVEYS
   • Establish survey schedules.
   • Recruit survey team and team leader.
   • Define and provide administrative and logistic support needed to accomplish the work.

8. PRETEST / PILOT SURVEYING
   • Establish pretest/pilot surveying guidelines when little is known about the subject.
   • Conduct, evaluate, and document results of pretest/pilot survey.
   • Provide to the client recommendations and/or modification to accomplishment of the actual survey based on evaluation.
   • Establish guidelines for pre-survey client workshops.
   • Provide workshop manuals and training aids.
   • Assist the client evaluate workshops.

9. ASSESSING RELIABILITY AND VALIDITY OF DATA
   • Check survey results to determine reliability and validity of data.
   • Provide recommendations for changes or modifications in survey methodology.
   • Determine impact to cost and schedule.

10. ANALYSES OF QUANTITATIVE AND QUALITATIVE SURVEY DATA
    • Establish guidelines and analyze quantitative and qualitative survey data using appropriate software.
    • Document and brief on the results of the evaluation.
    • Assist modifying the survey methodology, if required.
    • Provide after action cost analysis of surveys.

11. DATA COLLECTION TEAM TRAINING
    • Establish guidelines for training of data collection team.
    • Provide training manual and training aides.
    • Maintain data base of trained personnel and their availability.

12. COMPARISON ANALYSES OF SURVEY RESULTS
    • Initiate comparison analysis of survey results to survey objectives.
    • Review cost analysis.
    • Provide after action report of survey results.